Hectors House

Gold starGold starGrey starGrey starGrey star 2 Stars from 1 user review(s) (add your opinion)
174 Coupar Angus Road

Phone: 07951 068704

Web: Website not known

Musicians & Bands in Dundee , Coupar Angus Road in Dundee

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1 user review(s)

Gold starGold starGrey starGrey starGrey star by (Dundee) on 11 June 2014
is very difficult to contact Them via e mail which I find quite amazing as they are running a band for weddings, which e mails are obviously a big part of communication, although in my daughters case they had made no attempt to contact by e mail or by mail or telephone which they had at hand. Firstly, the fact that they did not play my daughter and her husbands choice of first dance song after e mailing them 4 months prior advising which song was to be played . Also she spoke to Colin directly 6 weeks prior to the wedding as she had not heard from them, , he had assured her then that this was in hand and that they would practice the first dance song and that it would be “no bother”. this was confirmed via text by colin. This was obviously ignored or forgotten by him. This was my Daughters precise direction for her first dance song and they let her down! Totally disappointing for her and her husband. I could tell when she was on the dance floor she was near to tears. Why couldnt they have confirmed with either them or my Husband or me before they started playing some random song that you obviously thought would be OK? without any discussion It wasn't OK! We paid for them to play what WE wanted not what the band fancied thought they could get away with! As a professional Dance Band and performed by professional people, I.e. teachers etc I find this unnacceptable. To give the excuses: 1) that your e mails had gone down !! 2) you tried to contact her through the hotel last Tuesday when you knew the wedding was taking place on the Saturday. We talked to the wedding planner and the Events Manager and reception and at no point was there a communication from you to them asking them to contact my Daughter. This was your responsibility! To blame others for your errors is very unprofessional.....you had her e mail address.........you obviously had her telephone number if you had checked your phone calls.!.....you could have contacted her WELL BEFORE last Tuesday if in fact your e mails had gone down ! As we live in Birkhill ourselves I can assure you that we have had no problems with our internet and I do believe that we all come under the same servers at Muirhead! Also the telephone system was not down neither was the mobile phone systems as far as I believe. 3) to announce over the microphone that there had been a communication breakdown was, again,very unprofessional . This inferred that there was a communication error between you and my daughter when in fact it was your error! The other issue I have is, apparently, according to the planner at the hotel, you attempted to charge your drinks to our account, when was that part of the deal? At no point were you told that you could do this, had it not been for the hotel noticing this..... we were supposed to foot your drinks bill, I THINK NOT! The Hotel co-ordinator asked if you could start 10 minutes earlier which was refused and yet you took far too many breaks than was necessary, you had only started at 8pm!! When the issue regarding the first dance was raised and my son played the song from his phone, you stood about, then when it was finished, you went outside for a break!!! you also finished earlier that you were supposed to. You and your band were also at the buffet before our guests! All in all I am totally disappointed considering the fact that we had recommended your band to our daughter The fact that my husband paid you upfront in my opinion was a mistake and had we waited till the end of the night perhaps this would have made a difference to your attitude regarding breaks etc. We certainly would have had a discussion with you at the time regarding all of our issues. (2/5)

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Review Hectors House - Dundee


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